Description
Warranty Information
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number, and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC
All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL
Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service
Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS
This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damage caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse, or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied Warranties
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
2 Year Medical Devices & Equipment Replacement
- Unit price
- /per
No Sales Tax (Except Illinois)
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Description
Warranty Information
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number, and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC
All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL
Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service
Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS
This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damage caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse, or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied Warranties
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
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FAQ - Common customer questions
Orders are shipped within 1-2 business days and delivery can take between 2-6 business days depending on your location. Everything ships directly from the EV Rider manufacturer warehouse in Florida, so the closer to Florida, the faster you can expect your delivery!
Open Box units are barely used returns that were quickly returned within 30 days. They will have very minor blemishes, if any. They were quickly tried, repackaged, and returned. It is similar to buying a demo car from a dealership - you save a considerable amount, but it's all but brand new and you never notice the blemishes. We sell demo (Open Box) units every week, no one has ever contacted us that the unit was unacceptable - they're Like New and a great way to save a considerable amount on your scooter.
The EV Rider folding scooters come with an easy-to-use folding mechanism. Depending on the model, you can either manually fold the scooter by pressing a single lever, or use an automatic folding feature activated by a button/remote. Both manual and autofolding scooters fold in under ten seconds. If you want to see how your specific scooters folds, ask us in the chat and we will share the video for you to see exactly how your unit folds.
Yes, all EV Rider products comes with the full manufacturer’s warranty, including Open Box (Demo) units.
The full warranty can be seen here: EV Rider Warranty
Many EV Rider scooter models are airline & cruise approved, making them suitable for travel. It's important to check the specifications and confirm with your airline regarding their policies on battery-operated devices.
You can view all of the airline and cruise approved products by clicking this link here: Airline Approved Scooters
Here is a quick list of the models that are airline and cruise approved, which can be viewed by clicking the Airline Approved Scooters link above!
CityBug
CityCruzer
Easy Move (Transport M)
Gypsy Q2
Minirider Lite
TranSport Plus
Transport AF+
Transport 4AF
Yes, every single scooter comes with a brand new battery and a brand new charger included in the price. Even Open Box models come with brand new batteries and chargers.
Of course! All scooters come fully assembled. Because of the shipping boxes, you may need to pop on a seat or pop in a battery, but no "building" of any kind is required!