Shipping policy

SHIPPING POLICY

EV Rider Scooters offers free standard shipping on most products within the contiguous United States. Most in-stock products ship within approximately one business day after order confirmation and any required order verification. Shipping and delivery estimates are provided as estimates only and are not guaranteed.

ORDER CONFIRMATION & PRODUCT VERIFICATION

For mobility products, a member of our team may contact you after your order is placed to confirm your order details and help verify that the selected product is appropriate for its intended use. Please look out for a phone call, text message, or email from our team. Orders requiring verification may be held until we are able to confirm the necessary information with the customer.

PROCESSING & DELIVERY TIMES

Most in-stock products ship within approximately one business day after order confirmation. Some products, accessories, special-order items, or products requiring additional preparation may take longer.

Processing time refers to the time required before an order leaves the warehouse. Transit time begins after the carrier receives the shipment. Expedited shipping, when available, generally shortens carrier transit time and does not necessarily shorten order processing time.

Tracking information will be provided when available. Carrier tracking may take additional time to update after a shipping label is created.

SHIPPING METHODS

Depending on the product, orders may ship by FedEx, UPS, another parcel carrier, or an LTL freight carrier. Larger or heavier products may require freight delivery.

Freight carriers may contact the customer directly to arrange a delivery appointment. Customers are responsible for providing an accurate telephone number and responding promptly to carrier communications. Unless a different delivery service is specifically purchased or stated in writing, freight delivery is generally curbside and does not include inside delivery, assembly, setup, removal of packaging, or movement of the product into the home.

TILT N SPACE WHEELCHAIR SHIPPING

EV Rider Scooters covers up to $200 of the freight shipping cost for Tilt n Space wheelchair orders. Any freight charges exceeding $200 are the responsibility of the customer and may be collected prior to shipment. We will notify the customer if additional freight charges apply.

CANCELLATIONS AFTER SHIPMENT

Once an order has shipped, it can no longer be cancelled as an unshipped order.

If a customer no longer wants an order after it has shipped, the shipment must first be received by the customer. The customer must then contact EV Rider Scooters and follow our formal return process. A Return Merchandise Authorization (RMA) must be issued before any product is returned.

Refusing delivery, requesting that the carrier return a shipment to sender, or otherwise redirecting an order after shipment does not constitute an approved cancellation or return. Any applicable return shipping costs, carrier charges, restocking fees, or other charges will be handled in accordance with our Return & Refund Policy.

Customers should not ship products back without receiving return authorization and instructions from EV Rider Scooters.

DELIVERY DELAYS

EV Rider Scooters works to provide accurate shipping estimates, but shipping and delivery dates are not guaranteed. Delays may occur because of severe weather, natural disasters, carrier disruptions, transportation delays, labor disruptions, holidays, warehouse conditions, inventory discrepancies, manufacturer delays, address issues, remote delivery locations, or other circumstances outside our reasonable control.

EV Rider Scooters is not responsible for carrier delays or other delivery delays outside our reasonable control. A carrier delay does not by itself cancel an order or exempt an order from the applicable return policy after shipment.

DAMAGED OR MISSING SHIPMENTS

Customers should inspect their shipment promptly upon delivery. If a package or product appears damaged, missing, or incomplete, please contact EV Rider Scooters as soon as possible and retain all original packaging, shipping materials, labels, and the product while the issue is investigated.

For freight deliveries, customers should inspect the shipment for visible damage before accepting it whenever reasonably possible and note visible damage on the carrier's delivery documentation.

Do not discard packaging or damaged components until EV Rider Scooters or the carrier confirms that they are no longer needed.

ADDRESS ACCURACY & DELIVERY ATTEMPTS

Customers are responsible for providing a complete and accurate shipping address, telephone number, and other information required for delivery. Additional costs resulting from an incorrect address, address change requested after shipment, missed freight appointment, refused delivery, storage fees, re-delivery, or other customer-caused delivery issue may be the responsibility of the customer.

EXPEDITED SHIPPING

Expedited shipping may be available for certain products upon request. Availability and pricing must be confirmed before shipment. Expedited service applies to carrier transit time unless otherwise expressly stated and does not guarantee same-day processing or shipment.

ALASKA, HAWAII & INTERNATIONAL SHIPPING

EV Rider Scooters ships only within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

SHIPPING & RETURN POLICY

Once a product has shipped, any request to return the product is governed by the EV Rider Scooters Return & Refund Policy. Shipping estimates, carrier delays, or a customer's decision that the product is no longer wanted do not supersede the applicable return requirements.

QUESTIONS

If you have questions about shipping, delivery timing, freight service, or an existing shipment, please contact EV Rider Scooters at (800) 471-8170 or sales@evriderscooters.com